Terms of Service

Welcome to Emello — a refined destination for modern elegance. These Terms of Service (“Terms”) outline the conditions under which you access and shop with us at emello.com (the “Site”). By using this Site, you accept and agree to these Terms in full.

1. Our Commitment

At Emello, we believe in timeless beauty and effortless sophistication. Every aspect of your experience — online and beyond — is guided by our commitment to quality, care, and discretion.

2. Purchases & Payments

All purchases made via our Site are subject to acceptance and product availability. Prices are displayed in GBP and include applicable duties or taxes where required. Emello reserves the right to amend or cancel any order at our sole discretion.

• Accepted payment methods: Visa, Mastercard, American Express, Apple Pay, Shop Pay
• We do not offer pay-later or split payment options
• All transactions are SSL encrypted and PCI DSS compliant
• Payment changes are not possible once an order is placed

3. Shipping & Returns

We take great care to ensure each parcel arrives beautifully packaged. Our full shipping and returns information — including rates, timelines, and conditions — can be found on our Shipping & Returns page.

• UK standard delivery: £5.95 (2–3 working days)
• UK next-day delivery: £7.95 (order by 1 PM)
• International delivery: Customer-paid duties/taxes apply
• Return window: 14 days from delivery

4. Privacy & Security

Your privacy is of the utmost importance to us. Personal details are handled securely and with sensitivity. To understand how your information is collected and used, please see our Privacy Policy. GDPR-related requests can be made by emailing data@emello.com.

5. Intellectual Property

All content on this Site — including imagery, logos, text, and designs — is owned by Emello or its content partners and is protected by intellectual property laws. Reproduction or use without prior written consent is strictly prohibited.

6. Use of the Site

This Site is intended for personal, non-commercial use only. Any misuse, fraudulent activity, or unauthorised commercial use may result in restriction or termination of your account.

6.1 Promotional Offers

From time to time, Emello may offer limited-time promotions, member privileges, or special pricing events (“Promotions”). Unless stated otherwise, the following terms apply to all offers:

1. Eligibility — Promotions are valid only on emello.com and may be limited to registered Emello account holders (“Members”). Offers are non-transferable and cannot be redeemed for cash or credit.

2. Duration — Each Promotion will specify its valid start and end date (UK time). No retrospective adjustments or price matching will be made once a Promotion has expired.

3. Exclusions — Unless expressly stated, Promotions exclude gift cards, pre-orders, delivery fees, and items already marked down. Emello reserves the right to exclude specific pieces or collections.

4. Combination of Offers — Only one Promotion or discount code can be applied per order. Promotions cannot be combined with any other offer, voucher, or loyalty benefit.

5. Returns — Returns of items purchased under a Promotion will be refunded at the discounted amount paid. If a Promotion included a complimentary gift or bundle, these must be returned in full or the retail value may be deducted from the refund.

6. Members-Only Events — Access to private events or privileges (such as the Members Only 20% Privilege) requires account registration. Emello reserves the right to verify eligibility and withdraw access where terms are not met.

7. Errors & Withdrawals — Emello reserves the right to amend or withdraw any Promotion at any time without prior notice, including where technical errors, misuse, or unexpected demand occur.

8. Final Decision — In all cases, Emello’s decision regarding the interpretation of these terms is final.

7. Governing Law

These Terms are governed by the laws of the United Kingdom. By accessing or engaging with Emello, you agree that any legal matters will be addressed respectfully and in accordance with applicable laws and regulations.